SHIPPING POLICY MENU
RETURN POLICY MENU
SHIPPING METHODS
Local Delivery
A1 Binding Products offers delivery to destinations that are considered local to our Newbury Park, CA location. Please call for availability. Minimum orders may apply.
Standard Method
UPS is our preferred shipping provider. All orders are shipped using ground service (2-5 days depending on the destination), unless expedited shipping is selected.
Freight Lines
Occasionally, we may decide to ship heavier, bulky, or large orders by way of a freight carrier. Freight carrier may also be used for shipping to Hawaii or Alaska.
Expedited
When you need your order yesterday, you may want to use expedited shipping. We offer Next Day AM, Next Day Saver, 2-Day or 3-Day expedited shipping within the continental U.S. only. Saturday delivery and Next Day AM delivery is not available for some destinations. If you are unsure, please call us.
 SHIPPING FEES
Incorrect Address
If we receive incorrect address information, a rehandling fee may be assessed.
Inside Delivery
UPS does not charge for delivering to inside addresses; however, some freight lines do. In the event that a charge is assessed for inside delivery, we may forward that charge to the customer.
SHIPPING STATUS / TRACKING
For status on service orders, please call a customer service representative at 805-499-4500.
SHIPPING OUTSIDE THE CONTINENTAL U.S.
A1 Binding Products does not ship directly to any locations outside of the U.S. or Canada. We can ship to a U.S. address provided to you by your international carrier of choice.
LOST OR DAMAGED IN SHIPPING
A1 Binding Products, Inc. does not hold any responsibility for any loss or delay of shipment due to carrier error. We will be glad to re-ship any lost packages that have not arrived within 15 days, provided that the customer places a new order
and covers the shipping.
Any claims for damaged or lost product must be made to UPS by the receiver. We will assist you with
this process, if needed.
RETURN POLICY
RMA GUIDELINES
All returns require a Return Merchandise Authorization (RMA) number. An RMA can be obtained by
calling 805-499-4500 or emailing customerservice@a1binding.com.
All returns with an approved RMA must
be received no later than 30 days from the original purchase date. Customer should prominently display
the RMA number(s) clearly on the shipping label of boxes containing returned product. Any returned
merchandise that has not followed our Return Policy may be rejected and returned to the customer at
the customer's expense.
NON-DEFECTIVE PRODUCT
Any orders or items returned due to customer error will only be accepted at our discretion.
A restocking fee of 15% may apply. Items that have been opened, or are no longer in resale condition
will not be accepted. Customer agrees to use only reputable carriers capable of providing proof of
delivery and insurance for the entire value of the shipment. The original shipping charge will not
be refunded, and the buyer is responsible for return shipping charges and all risk of loss for the
returned product during shipment.
DEFECTIVE PRODUCT
Defective items also require a Return Merchandise Authorization (RMA) number. Upon approval, original shipping charges for defective product may be credited back, depending on special cases. A1 Binding Products, Inc. may choose to issue a return label for defective items. Otherwise, the buyer is responsible for return shipping charges and all risk of loss for the returned product during shipment. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. All items must include any and all original packaging material(s), manual(s), blank warranty card(s), and other accessories, which were provided by the manufacturer.
MANUFACTURER'S WARRANTY
Some products may be covered by the manufacturer's warranty, service, and support policy (if any). A1 Binding Products, Inc. will assist its customers in warranty related issues, but cannot be responsible for any manufacturer's warranty information and/or dispute.
DAMAGE CAUSED IN SHIPPING
Please do not accept any packages from the shipping carrier that have visible signs of damage caused in shipping. If you do accept product that has been damaged in shipping, you must report the loss directly through the shipping carrier.
 |
